Question 1

1. Monthly vs. Yearly billing — how much can I save?

Accepted Answer

Buildin offers both monthly and yearly billing. Choosing the Yearly plan saves around 20%, making it ideal for long-term use and upfront team purchases while reducing total workspace costs.

Question 2

2. Is pricing based on members or workspaces? How are guests counted?

Accepted Answer

Plus and Business plans are billed per member (seat). Guests are designed for external collaboration and viewing; they do not consume paid seats, but are subject to limits on number and permissions.

Question 3

3. Can I add or remove members during a billing cycle? How does billing work?

Accepted Answer

Yes. Added members take effect immediately and are prorated for the remaining billing period. Removed members free up seats, and the next billing cycle reflects the updated member count. For invoices, please contact team@buildin.ai.

Question 4

4. How are AI credits granted and measured? Are they shared across the workspace?

Accepted Answer

Paid plans grant credits every month per active member, shared across the workspace, with no rollover. The Free plan gets a one-time grant instead. Usage is metered by what you actually consume, not by the number of requests. If you need more, credit packs are sold as a separate monthly subscription, can be stacked, and expire at the end of each billing period. Cancelling a pack does not change your plan.

Question 5

5. Does Enterprise support self-hosting and brand customization? How is pricing determined?

Accepted Answer

Yes. Buildin Enterprise supports self-hosting on your own servers or local infrastructure, along with brand customization and custom AI model integration. Pricing is customized based on deployment method, usage scale, and support requirements, making it suitable for organizations with strict data ownership and compliance needs.

Question 6

6. How is Buildin different from tools like Notion?

Accepted Answer

Buildin is an AI Workspace that brings together Docs, Wikis, Mind Maps, Databases, and Paid Subscriptions in one platform. Compared to tools like Notion, Buildin reduces the need for multiple subscriptions and constant context switching, improving efficiency from creation to delivery.

Question 7

7. Do you support migration and free trials?

Accepted Answer

Yes. You can migrate from Notion via API with database structures and relationships preserved. Buildin also supports CSV, HTML, and DOCX imports. The Free plan allows long-term access to core features.

Question 8

8. How do cancellations and refunds work?

Accepted Answer

You can cancel your subscription at any time before the end of the billing cycle. Paid features remain available until the current period ends. If you notice incorrect charges or accidental seat additions, contact us promptly after invoicing and we'll review according to our policy.

Question 9

9. What payment methods are supported?

Accepted Answer

Buildin supports major payment methods, including Stripe, Visa, Mastercard, YooMoney, SBP, MIR, and SberPay. Access is activated immediately after payment. Enterprise customers can choose monthly or yearly billing and sign formal purchase agreements.

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